Answers to Your Questions

  • How to measure

    How to Measure Your Dog's Body Size

  • How to select size

    Look at the recommended size chart and choose the optimal size.

  • How to Inquiry For Size

    Receive size recommendations through SSOOOK consultation


How to purchase a product

Access the product information you want to purchase.
Choose a color and size option and click Buy.
Enter your purchase ID and shipping address, and select a payment method.
Proceed with payment after confirming the payment amount.

How do I select a size?

Since the size differs depending on the breed of dog, information on chest circumference, back length, neck circumference, and weight is required.

Please select the product size after measuring the exact size of the child and product information.

How to measure your size?

See how to measure your size MORE→

The color of the product received is different from the screen.

If the color of the product you received is different from the monitor, it is because there is a slight difference depending on the resolution or density of each monitor.

Due to this, if you want to return the product, there is no problem with the product, so the reason for return / exchange is not applicable.

I want to find the product I want

In the SHOP menu at the top of the screen, select the category related to the product you want. Alternatively, you can click the magnifying glass icon at the top right of the screen to search for the desired product type name (ex.Bag, Carseat ..) or product code number.

How do I find information about shipping costs?

Shipping information MORE→

Information on exchange and return

Returns information MORE→

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at ssoook@ssoook.com

Other inquiries? Let's chat.

Please email us at ssoook@ssoook.com