Shipping & Returns
[Shipping information]
Shipping cost information
USA : Free Shipping ( Excluding Hawaii / Alaska / Guam )
Everywhere Else : Shipping fee separate
End User
Customer provides return shipping
Shipping from
18400 san jose ave. City of industry. CA 91748
Return to
CGETC INC [C/O SSOOOK INC]
18430 San Jose Ave., Unit B
United Stats
TEL: 626-600-4890
Email: tim.hwang@cgetc.com
[Returns information]
(Return Policy / Refund Policy)
Please inspect all products immediately upon receipt.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
※ Returns due to simple change of mind will incur a round-trip return fee (handling fee + round-trip shipping fee) ※
※ In particular, return costs (handling costs + round-trip shipping costs + tariffs and customs clearance costs) may be incurred in areas other than the United States. ※
Misdelivery
Defective items must be returned within 7 days of delivery, in the original and unused condition.Defective items must be returned within 7 days of delivery, in the original and unused condition.
If the wrong product (size/color/style) was sent to you, we will exchange it for the correct product at our expense.
If you ordered the wrong product, we can exchange it for you provided the product is still in its original and unused condition, at your own expense.
To start a return, you can contact us at ssoook09@ssoook.com. Please note that returns will need to be sent to the following address: 18430 San Jose Ave., Unit B, City of Industry, CA 91748
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ssoook09@ssoook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ssoook09@ssoook.com.