SSOOOK SHIPPING RETURN / REFUND INFORMATION

 

 

SSOOOK products are shipped worldwide, and shipping costs are as follows.

 

Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

 

USA

 

Note: business days are Monday through Friday, excluding weekends and Federal holidays.

 

Economy (default): Ships within 3 days, arriving 10 business days after the order was placed.

 

Standard: Ships within 3 days, arriving 6 business days after the order was placed.

 

Preferred: Ships within 3 days, arriving 5 business days after the order was placed.

 

Expedited: Ships within 3 days, arriving 4 business days after the order was placed.

 

Express: Ships within 3 day, arriving 3 business days after the order was placed.

 

 

 

*Free Shipping: domestic US over 50 USD

( Excluding Hawaii/Alaska/Guam, other area and other country )

 

* If your order is less than USD 50, shipping fee will be charged based on weight.

 

- 0 to 4.99 lbs:  USD 5.9

- 5-10 lbs: USD 9.99.

 

* return and exchange cost depends on your order and location.

 

* For Detail >>> https://ssoook.com/pages/shipping-returns

 

 

 

 

Other countries 

 

*Shipping costs to countries outside the United States are calculated based on volume and weight.

 

* Additionally, customers may be subject to duties and taxes imposed by their country's customs authorities.

 

* Return or exchange costs may be higher depending on the country, duty, tax. (In some case, return cost was 5times bigger than shipping cost)

 

* So please check ask us about proper size of products for your dogs or cats before ordering from outside of USA. 

 

* For Detail >>> https://ssoook.com/pages/shipping-returns

 

Shipping from 

18400 san jose ave. City of industry. CA 91748

 

Return to 

CGETC INC [C/O SSOOOK INC]

18430 San Jose Ave., Unit B

United Stats

TEL: 626-600-4890

Email: tim.hwang@cgetc.com

Exchanges/returns are possible only within the stipulated policies, and please inspect and submit within 7 days from the date of receipt of the product.
[Return Policy / Refund Policy] Learn More→